Refund Policy
At FashionShopC, your satisfaction is our highest priority. If you need to return a product or request a refund, we have a clear and efficient process to help you. Below are the details of our return and refund policy, along with an outline of the expected processing times.
Eligibility for Returns
Defective or Damaged Products:
If you receive a defective or damaged product, please contact our Customer Support Team at service@fashionshopc.com within 7 days of receiving your order. We will guide you through the return process and offer a replacement or a full refund.
Incorrect Item Received:
If you receive an incorrect item, please notify us within 7 days of receiving your order. We will provide instructions on how to return the incorrect item and send you the correct product promptly.
Unopened and Unused Products:
If you wish to return an unopened and unused product for reasons other than the above, please contact us within 14 days of receiving your order. You will be responsible for the return shipping costs.
Return Procedure
-
Initiate the Return:
Send an email to service@fashionshopc.com to start the return process. Please include your order number, a description of the issue, and any relevant photos. -
Receive Return Authorization:
Our Customer Support Team will review your request and, if eligible, issue a Return Authorization (RA) number. This number must be included with your return. -
Return the Item:
Pack the item securely in its original packaging, including all accessories. Clearly write the RA number on the outside of the package. Return shipping costs are your responsibility unless the return is due to our error. -
Processing Refund or Replacement:
Once we receive and inspect the returned item(s), we will process your refund or send out a replacement. Refunds will be issued to the original payment method, and replacements will be dispatched promptly.
Refund Processing Time
The following table outlines the expected processing times for each step of the return and refund process:
| Process Step | Expected Processing Time |
|---|---|
| Customer initiates return | Within 3 days |
| Approval and RA issuance | Within 3 days |
| Return shipment received by us | Within 3 days |
| Inspection and processing | Within 3 days |
| Refund issuance or replacement | Within 3 days |
| Total Process Time | Up to 15 days |
Please note that the total time for processing a refund may take up to 15 days from the initiation of the return to the issuance of the refund or the dispatch of a replacement. This timeline may vary based on shipping times and payment processing by your financial institution.
Contact Information
For any questions or assistance regarding returns or refunds, please contact our Customer Support Team at:
- Email: service@fashionshopc.com
We are committed to providing a smooth and transparent return and refund experience. Thank you for shopping with FashionShopC.